Support Policy
Official support channels
- Support, billing, refunds, privacy, legal, and security: sudniksanya@gmail.com
- Telegram: https://t.me/StreamManagerStudioProBot
- Service status: no separate public status page is currently provided; incidents are announced through the official support channels.
Never send passwords, Google OAuth tokens, stream keys, API keys, complete license keys, or payment-card details.
Support hours and response targets
Support hours: business days, 10:00-18:00 Europe/Kyiv time.
- Security or widespread service incidents: target acknowledgement within 1 business day.
- License activation and billing issues: target acknowledgement within 2 business days.
- General technical questions: target acknowledgement within 3 business days.
These are targets, not guaranteed resolution times.
What support covers
Support covers installation and activation of supported released versions, reproducing defects in Stream Manager Studio Pro, guidance on built-in features and diagnostic export, license device-reset requests, and billing/refund requests.
Support does not include managing a customer's YouTube channel, recovering a Google account, clearing YouTube policy strikes, obtaining content rights, configuring arbitrary networks or computers, or guaranteeing third-party services.
Information to include
Include the app version, Windows version, clear description, expected result, actual result, steps to reproduce, approximate time of the problem, whether the issue affects one or all channels/streams, screenshots with secrets removed, and a reviewed diagnostic report when requested.