Refund Policy
This policy applies to Stream Manager Studio Pro Full Version one-time purchases made directly from Individual Entrepreneur Sudnyk Oleksandr Serhiiovych, Ukraine. Purchases made through another seller or payment platform are also subject to that seller's refund process.
Contact: sudniksanya@gmail.com | Telegram support
Before purchase
Review the website, requirements, screenshots, documentation, and support information before purchasing. Stream Manager Studio Pro depends on your Windows computer, network, YouTube account, Google/YouTube API availability, FFmpeg, and any customer-owned AI Provider you choose to connect.
Voluntary refund window
You may request a refund within 14 calendar days after purchase if the installer has not been delivered or if a material defect prevents the core app from operating as described and you provide reasonable diagnostic information and allow us a reasonable opportunity to resolve it.
We may decline a voluntary refund where the product has been delivered and substantially used, transferred, abused, or where the issue is caused by unsupported hardware, third-party services, customer-owned AI Provider keys, network restrictions, or violation of third-party terms, unless applicable law requires otherwise.
Non-refundable items
Except where required by law, completed custom services are non-refundable. Platform outages, YouTube restrictions, API quota limits, AI Provider outages or billing, unsupported hardware, and violations of third-party terms are not defects in the app.
Mandatory consumer rights
Nothing in this policy limits rights that cannot be waived under applicable consumer law. In regions where digital-content withdrawal rights may be lost only after express consent to immediate performance and acknowledgement of that consequence, checkout must collect that consent before immediate activation. If it does not, the mandatory withdrawal right continues as required by law.
How to request a refund
Send the purchase date, payment reference, order ID if available, reason for the request, and for a technical defect the app version, Windows version, steps to reproduce, and a reviewed diagnostic report if requested. Never send Google OAuth tokens, stream keys, API keys, passwords, or payment-card details.
We aim to acknowledge requests within 3 business days. Approved refunds are returned through the original payment method where possible. Processing time depends on the payment provider.